For over 29 years, Collabera has been a leader in connecting exceptional talent with industry-leading organizations. Our human-first, tech-driven approach ensures businesses secure the right people to drive innovation, and professionals find roles where they can thrive.
13
March
The War for Digital Talent in GCCs
India’s Global Capability Centers (GCCs) have transformed from back-office operations to pivotal hubs driving innovation, product engineering, cybersecurity, and AI-led transformations.
However, as their roles evolve, so does their most pressing challenge: acquiring, retaining, and scaling digital talent.
GCCs Are Expanding Rapidly—But So Is the Pressure
India hosts over 1700 GCCs, with projections indicating this number will exceed 2200 by 2026. Industries ranging from banking and healthcare to retail and automotive are deepening their presence in India, leveraging its speed, skill, and scale.
Yet, a significant challenge looms.
“India’s digital talent is being stretched thin. Demand is outstripping supply at an unprecedented rate.”
— Debjani Ghosh, President, NASSCOM
NASSCOM and Boston Consulting Group estimate that the demand-supply gap for digital talent in India will reach 1.4 million by 2026. Key technologies contributing to this strain include:
- Artificial Intelligence (AI) & Machine Learning (ML)
- Cybersecurity
- Blockchain
- Cloud & DevOps
- Data Engineering
- Augmented Reality (AR)/Virtual Reality (VR)
- Internet of Things (IoT)
The 2022 Mercer Global Talent Trends report highlights that 71% of Indian organizations, including GCCs, cited “difficulty in hiring skilled digital talent” as a top concern .
The Scarcity Equation: Numerous Openings, Limited Experts
According to LinkedIn, AI-related job postings in India are growing at 21% annually, with corresponding salary increases of 11% each year .
TeamLease reports that only 45% of Indian tech graduates are employable in high-skill roles.
In Bangalore alone, there are over 50,000 open roles in cloud computing, yet fewer than 15,000 qualified professionals are actively available .
The average time to hire a skilled cloud architect in India has increased to 83 days, up from 52 days in 2021, according to Monster India Insights.
Talent costs have surged, with wage inflation in niche roles like AI/ML and Cybersecurity reaching 35–50% year-over-year in metro GCC hubs .
“Today, we’re fighting for the same 1% of talent. The scarcity is real and it’s reshaping how GCCs think about growth.”
— Moulin Desai, Associate Vice President Collabera
It’s Not Just Talent Scarcity—It’s a Retention Challenge Too
Even after securing talent, retaining it poses another significant hurdle.
Deloitte India reports that average attrition in digital roles at GCCs ranges between 22–26%.
Randstad’s Workmonitor 2023 revealed that 62% of tech employees would consider leaving their jobs if offered better flexibility or faster career growth—even within six months of joining .
The “Great Tech Reshuffle” has intensified post-pandemic, with employees seeking purpose, growth, and a positive organizational culture beyond just a paycheck.
Tier-2 Cities: A Temporary Relief, Not a Long-Term Solution?
GCCs are exploring Tier-2 and Tier-3 cities like Coimbatore, Indore, Ahmedabad, and Bhubaneswar to tap into untapped talent pools. However, challenges persist:
- Limited digital infrastructure
- Scarcity of experienced leadership
- Lower readiness for niche upskilling
Only 18% of GCCs expanding to Tier-2 cities have met their year-one hiring targets .
So, What’s the Way Forward?
The solution isn’t merely increasing hiring numbers. It’s about smarter, more strategic talent partnerships.
This is where Collabera steps in.
Collabera: Your Strategic Edge in the Talent War
At Collabera, we comprehend the intricacies of GCC talent challenges—because we’ve been at the forefront, addressing them with speed, scale, and insight.
Here’s how we empower GCCs to transition from scarcity to strength:
- Deep Talent Networks: Access to a vetted pool of 4M+ digital professionals across India—spanning cloud, AI, cybersecurity, DevOps, and more.
- Speed-to-Deploy: Rapid hiring and deployment models with 2-week guarantee
- Talent Intelligence: Hyper-local market insights, compensation trends, and availability scores to help GCCs make informed hiring decisions.
- CoE-Led Talent Pods: Ready-to-deploy teams across Collabera Centers of Excellence in Bangalore, Pune, Hyderabad, and emerging Tier-2 hubs.
- Flex-Scale Support: Whether you need 5 cloud engineers or 150 DevSecOps experts—we scale as you grow.
“We don’t just find talent. We build capability, unlock agility, and solve the scalability puzzle—day after day.” – Moulin
Final Word: Scarcity Isn’t a Roadblock—It’s a Wake-Up Call
The digital talent war in India’s GCC ecosystem isn’t a fleeting trend. It’s a structural shift demanding strategic partners, not transactional vendors.
If your GCC is grappling with demand overload, talent gaps, or rising costs—you’re not alone.
But you don’t have to navigate it alone either.
Let’s Talk Talent. Let’s Talk Collabera.
Your growth is only as good as the people driving it.
Connect with us today to discover how we can help you:
- Find the right digital experts
- Scale smarter across cities
- Build the talent backbone your GCC deserves
Let’s co-create the future of work—one hire, one capability, one transformation at a time.