About the Role

• The role involves registering new patients, scheduling healthcare appointments, addressing inquiries, handling complaints, troubleshooting issues, and providing information on behalf of the institution.

Responsibilities-

• Ensure accurate, compliant, and timely registration of new patients to facilitate optimal service and financial reimbursement.
• Identify and resolve discrepancies or missing information and accurately enter data into the electronic medical record system.
• Verify insurance coverage or determine patient self-pay responsibility and provide cost information.
• Schedule appointments for patients or family members with financial counselors if appropriate.
• Schedule healthcare appointments based on need, patient request, and in accordance with system and clinic guidelines.
• Identify emergent patient situations based on caller information and coordinate immediate triage.

Education Qualification -

• High School Diploma or GED required.

Required Skills -

• Excellent interpersonal and communication (oral and written) skills.
• Proficient in data entry, numeric typing, and computer navigation.
• Experience in a call center, customer service, and/or healthcare setting.
• Familiarity with call center telephony and technology.

Pay Range - $18 - $20