For over 29 years, Collabera has been a leader in connecting exceptional talent with industry-leading organizations. Our human-first, tech-driven approach ensures businesses secure the right people to drive innovation, and professionals find roles where they can thrive.
Customer Service Representative
Contract: Pennington, New Jersey, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 364061
End Date: 2025-08-01
Job Status: Expired
This Job is no longer accepting applications
Industry: Banking & IT
Job title: Customer Service Representative
Location: Pennington, NJ - Onsite
Duration: 12 months
Rate: $20 - 21/hr
Location: Pennington, NJ - Onsite
Duration: 12 months
Rate: $20 - 21/hr
About the Role:
We are seeking a dedicated and skilled Customer Service Representative to join our dynamic team. This role requires a professional who can effectively manage client interactions, navigate multiple systems, and maintain a high level of service in a fast-paced environment.
Responsibilities:
- Engage with clients and internal partners, ensuring a seamless and informative experience.
- Accurately document relevant notes and information while managing multiple screens.
- Adapt to a high call volume and constantly changing call center environment.
- Communicate effectively with management, peers, and clients, demonstrating strong grammar and communication skills.
- Resolve and de-escalate challenging situations, maintaining client satisfaction with respect and poise.
- Embrace coaching and feedback as opportunities for personal and professional growth.
- Handle confidential and sensitive information responsibly.
Education Qualification:
High school diploma or equivalent required. Additional education or certifications in customer service or related fields are a plus.
Required Skills:
- Minimum of 2 years of customer service experience.
- Proficiency in MS Outlook, Word, and PowerPoint.
- Ability to navigate multiple screens efficiently while engaging with clients.
- Strong communication skills with excellent grammar.
- Robust customer service skills with the ability to manage difficult situations.
- Positive attitude and self-motivation.
- Ability to handle confidential matters responsibly.
Job Requirement
- CSR
- Customer Service
- Outlook
Reach Out to a Recruiter
- Recruiter
- Phone
- Sharvari Doke
- sharvari.doke@collabera.com
- 9738412413
This Job is no longer accepting applications
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