For over 29 years, Collabera has been a leader in connecting exceptional talent with industry-leading organizations. Our human-first, tech-driven approach ensures businesses secure the right people to drive innovation, and professionals find roles where they can thrive.
Customer Service Representative
Contract: Pennington , New Jersey, US
Salary Range: 18.00 - 21.00 | Per Hour
Job Code: 364154
End Date: 2025-08-31
Days Left: 26 days, 22 hours left
Position Details:
Client: Banking Industry
Job Title: Customer Service Representative
Location: Pennington NJ 08534
Duration: 12 Months + Possible Extension/Conversion
Pay Range: $18/hr - $21/hr
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
1. Medical Insurance
2. Dental Insurance
3. Vision Insurance
4. 401(k) Retirement Plan
5. Life Insurance
6. Long-term disability Insurance
7. Short-term Disability Insurance
8. Paid Parking/Public Tansportation
9. Days/Hours of Paid Time off
10.Days/Hours of Paid Sick and Safe Time
11.Days/Hours of Paid Vacation Time
12. Weeks of Paid Parental Leave
13. Paid Holidays annually
1. Medical Insurance
2. Dental Insurance
3. Vision Insurance
4. 401(k) Retirement Plan
5. Life Insurance
6. Long-term disability Insurance
7. Short-term Disability Insurance
8. Paid Parking/Public Tansportation
9. Days/Hours of Paid Time off
10.Days/Hours of Paid Sick and Safe Time
11.Days/Hours of Paid Vacation Time
12. Weeks of Paid Parental Leave
13. Paid Holidays annually
Day to Day Responsibilities
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Respond to Participant Inquiries:
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Handle inbound calls and emails from 401(k), pension, and deferred compensation plan participants.
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Provide clear, accurate information regarding account balances, plan options, and transaction processes.
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Transaction Processing:
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Execute financial transactions such as contributions, withdrawals, rollovers, and transfers with precision and zero error tolerance.
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Verify participant data and ensure compliance with plan policies and regulatory guidelines.
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System Navigation and Data Entry:
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Navigate between multiple internal systems and screens efficiently while maintaining an active conversation with the client.
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Accurately document call details and client requests in real-time.
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Customer Service and Issue Resolution:
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Resolve participant concerns or issues, including escalations, with professionalism and empathy.
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De-escalate sensitive or complex situations while maintaining participant satisfaction.
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Communication and Collaboration:
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Communicate effectively with team members, internal departments, and management to resolve inquiries and streamline support.
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Share feedback and participate in meetings or training sessions to improve service delivery.
Required Skills:
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Requirement of 2 or more years of customer service experience and below skills.
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Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
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Computer Literacy and proficient in using Outlook, Word, and PowerPoint is a
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Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call centre environment
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Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
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Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
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Positive attitude that embracing coaching as an opportunity to improvement in current role
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Ability to handle confidential matters and sensitive information in a responsible manner.
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Ambitious and self-motivating
Job Requirement
- calls
- inbound
- outbound
- customer service
Reach Out to a Recruiter
- Recruiter
- Phone
- Khushi Mehta
- khushi.mehta@collabera.com
Apply Now
Apply Now
