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Healthcare Agent
Contract: New York, New York, US
Salary Range: 20.00 - 24.00 | Per Hour
Job Code: 364161
End Date: 2025-08-31
Days Left: 26 days, 22 hours left
Job Details:
Industry: Healthcare
Title: Membership Representative
Location: Remote
Duration: 6 Months
Pay Range: $20/- to $24/- per hour
Job Description:
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Conduct retention outreach to existing members to educate the members on upcoming plan changes for the next year.
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Serves as an advocate to ensure members are well informed about plan and all questions or concerns have been resolved.
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Conducts direct outreach to new Medicare members to provide personal assistance with their new Medicare plans.
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Serves as an advocate to ensure members are well informed about plan benefits, provider options and how to use their new plan benefits.
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Serve as the member’s navigator during the onboarding process and address any plan questions and anticipate any issues that may arise.
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Determine the nature of the member's needs and interests; inform members of their plan resources and benefits with a focus on the member’s area of interest/needs.
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Log all interactions in required systems.
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Participates in regular member benefits training with health plan, including the member advocate/engagement role.
Must Have Requirements:
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Medicare/Medicaid background is strongly preferred
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Candidates must be able to navigate multiple systems
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Customer services / consumer advocacy skills
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Experience conducting intake, interviews, and/or research of consumer or provider issues.
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Excellent written and verbal communication skills to collaborate internally and externally with members, providers, team members, and manager.
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Basic understanding of managed healthcare systems and Medicare.
Required Experience:
2 years experience in customer service, consumer advocacy, and/or health care systems.
Required Education:
High School diploma.
Day to Day Responsibilities:
Member outreach via phone to existing members to explain benefit changes
Preferred Experience:
- Call Center Experience
- Work from Home Experience
- Medicare and Duals Experience
- Genesys Experience
- Bilingual
- Sales force and EPIC Experience
- MS Office Experience
Job Requirement
- Bilingual
- Outreach
- Enrollment
- Onboarding
- Medicare
- Medicaid
- English
- Spanish
- Korean
- Mandarin
- Cantonese
- Vietnamese
- Tagalog
- EPIC
- Salesforce
- Genesys
Reach Out to a Recruiter
- Recruiter
- Phone
- Nandini Das Gupta
- nandini.dasgupta@collabera.com
Apply Now
Apply Now
