Job Details: 

Title: Senior Banking Customer Service Specialist

Location: Phoenix, AZ 

Duration: 06 months of contract | Onsite  

Pay: $29/Hr. to $30/Hr.  

Job Description: 

A leading banking institution is seeking an exceptional Customer Service professional to join its Treasury support team. This role goes far beyond traditional customer service—it requires a proactive, research-driven individual with strong multitasking skills and the ability to navigate multiple systems in a fast-paced environment.

Key Highlights:

• Client-focused role supporting commercial and business clients with a broad range of Treasury products—not limited to one area.
  80% phone support, 20% chat via a proprietary system.
• Handle 25–30 inbound calls per day, addressing client needs quickly and effectively.
• 85% of issues are resolved on the first call, typically within 10 minutes; more complex inquiries are escalated.
• Requires comfort in toggling between several internal systems while maintaining high-quality service.
• Emphasis on delivering “client delight” in every interaction—this team has been JD Power certified for 14 consecutive years, and upholds the highest standards of communication and professionalism.