About the Role:

• Engage with clients and internal partners, ensuring a seamless and informative experience.
• Accurately document relevant notes and information while managing multiple screens.
• Adapt to a high call volume and constantly changing call center environment.
• Communicate effectively with management, peers, and clients, demonstrating strong grammar and communication skills.
• Resolve and de-escalate challenging situations, maintaining client satisfaction with respect and poise.
• Embrace coaching and feedback as opportunities for personal and professional growth.
• Handle confidential and sensitive information responsibly.
   

Education Qualification:

Required Skills: 

• Minimum of 2 years of customer service experience.
• Proficiency in Outlook, Word, and PowerPoint.
• Ability to navigate multiple screens efficiently while engaging with clients.
• Strong communication skills with excellent grammar.
• Robust customer service skills with the ability to manage difficult situations.
• Positive attitude and self-motivation.
• Ability to handle confidential matters responsibly.