For over 29 years, Collabera has been a leader in connecting exceptional talent with industry-leading organizations. Our human-first, tech-driven approach ensures businesses secure the right people to drive innovation, and professionals find roles where they can thrive.
CONTACT CENTER CONSULTANT
Contract: Dallas, Texas, US
Salary Range: 16.00 - 18.00 | Per Hour
Job Code: 364184
End Date: 2025-08-31
Days Left: 28 days, 8 hours left
About the Role:
- This position is responsible for professionally and enthusiastically handling incoming calls and electronic requests from patients, family members, and other external parties.
- The role involves registering new patients, scheduling healthcare appointments, answering questions, handling complaints, troubleshooting problems, and providing information on behalf of the institution.
Responsibilities:
- Ensure accurate, compliant, and timely registration of new patients to facilitate optimal service and financial reimbursement.
- Identify and resolve discrepancies or missing information, accurately entering data into the electronic medical record system. - Verify insurance coverage or determine patient self-pay responsibility and provide cost information.
- Schedule appointments for patients or family members with financial counselors if appropriate.
- Schedule healthcare appointments based on need, patient request, and in accordance with system and clinic guidelines.
- Interpret physician orders to schedule appointments and ancillary tests.
- Communicate appointment details and any required preparation for testing, along with necessary paperwork and payment, to facilitate on-time arrival and appointment preparedness.
- Write clerical and clinical patient-related messages from patients, family members, and other healthcare professionals to administrative and provider staff.
- Identify emergent patient situations based on caller information and coordinate immediate triage.
- Calm upset callers by providing a composed and professional demeanor and identify and escalate priority issues for resolution.
Education Qualification:
- High School Diploma or GED required.
Payrate - $16-18/hr
Job Requirement
- customer
- customers
- call centre
- call center
- inbound
- outbound
- call
- calling
- calls
- medic
- medical
- hospital
- hospitals
- clinic
- clinical
- mental health
- dental
- dental health
- healthcare
Reach Out to a Recruiter
- Recruiter
- Phone
- Dikshita Biswas
- dikshita.biswas@collabera.com
Apply Now
Apply Now
