To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you! 

Pay rate: $18 - $22/hr. 

Industry: Telecommunication 

Duties and Responsibilities: 

• With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. 
• Provide courteous and knowledgeable troubleshooting support over the phone and via email. 
• Ensure timely and accurate set up of all systems. 
• Phone Support during regular business hours and on-call availability during off hours. 
• Monitor Chat sessions to assist other team members. 
• Test systems to ensure they are working correctly. 
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment. 
• Follow the department process, procedure, and metrics for a technical support II technician 
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system 
• Train customers on use of systems including software, hardware and installation. 
• Multi-task and have excellent time management skills 
• Understand the severity of an issue and escalate issues efficiently and appropriately. 
• Demonstrated strong work ethic 

Basic Requirements: 

• High School Diploma or equivalent and 2+ years of Technical 
• Troubleshooting experience and/or 2+ years of customer service experience 
• Must be able to obtain background clearance as required by government customers 
• 2+ years of Networking Experience Preferred 
• 2+ years of customer service experience Preferred  

Verbiage For Benefits: 
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)