Pay Range:$20/hr-$22/hr

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About the Role

• As a Fulfillment Associate in Document Management and Processing, you will play a crucial role in ensuring that legal documents received by our offices are processed accurately and efficiently.
• Your responsibilities will include confirming receipt of these documents by our clients, which is vital due to their time-sensitive nature.
• This position requires attention to detail and the ability to thrive in a fast-paced environment, supporting smooth operations and meeting customer service standards as part of our registered agent services.
• We offer full benefits, career opportunities, training, and competitive compensation. This role is based in our local Austin, TX office.

Responsibilities

• Identify legal Service of Process documents based on statutes and industry standards.
• Process all Service of Process (SOP) documents using our proprietary system, provide delivery instructions to receiving offices, and forward scanned copies to clients.
• Communicate with internal receiving offices and third-party vendors regarding documents. 
• Ensure delivery and confirmation of all SOP documents to end-user clients via email, phone, and tracking.
• Respond to client inquiries regarding SOP and account tools related to legal documents; update client accounts as needed.
• Retrieve, sort, and distribute incoming mail, scanning governmental agency correspondence. 
• Log client correspondence into the management system, generate correspondence receipts, and forward them to clients.

Education Qualification

• High School diploma or equivalent; some college education is highly preferred.

Required Skills

• Highly detail-oriented with strong organizational skills.
• Analytical critical thinking and problem-solving abilities.
• Ability to carefully read and interpret state and legal documents.
• Self-directed and able to work efficiently with minimal supervision.
• Capable of working both independently and collaboratively in a team environment, assisting coworkers by sharing information and knowledge.
• Ability to manage a large workflow in a time-sensitive environment.
• Creative in identifying ways to increase efficiency and simplify processes.
• Effective verbal and written communication skills and relationship-building abilities.
• Experience with MS Office products: Outlook, Excel, Word.