Client - Financial Services 

Title - Monitoring Analyst 

Location - Evansville IN (hybrid)

Type- Contract 

Pay Range - $34-35/hr 

DayToDay Responsbilities:

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency

Must Haves: 

• Soft Skills: 
• Exceptional customer service skills
• Excellent communication & Collaboration
• Ability to multitask 
• Strong analytical / problem solving skills 
• Someone who can work individually as well as part of a high-volume team 
• Technical Skills:
• 2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices 
• Specific experience in ServiceNow, Jira, Confluence (or other documentation platforms) 
• Experience with monitoring tools and systems used to track and report system health / performance
• Tools: Big Panda, Grafana, OpsRamp, Elastic, AppDynamics Etc.) 
• Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.)and IT infrastructure (servers / databases / cloud services (AZURE & AWS)
• Familiarity with monitoring tasks and tools in relation to Azure or AWS  
• Tasks: resource validation / virtual machines / storage and services within these platforms 
• Tools: (e.g., AWS CloudWatch, Azure Monitor).
• IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner, MS Certified: Azure Fundamentals, or similar certifications are a plus

Benefits: 

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually – These all are subject to applicable eligibility).