Pay Range: $24/hr-$27/hr

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About the Role

• The Field Community Connector serves as a community-based advocate and resource for members, utilizing knowledge of the community and available resources to assist vulnerable individuals in managing their healthcare needs.
• This role involves collaborating with the Healthcare Services team to provide non-clinical support in various settings, including homes, nursing homes, shelters, and doctor’s offices.

Responsibilities

• Schedule and conduct in-home visits with members to review care needs and support healthcare goals.
• Act as a trusted community resource by engaging members and connecting them with available services and supports.
• Assist members in understanding and following their care plans in collaboration with Care Managers and healthcare staff.
• Document visits, observations, and member interactions accurately and timely using electronic systems.
• Provide non-clinical field support as the “eyes and ears” for the Healthcare Services team, reporting concerns or barriers to care.
• Support telehealth visits with Care Managers by facilitating technology setup or serving as on-site assistance.
• Maintain regular communication with healthcare staff to ensure continuity of care and follow-up on member needs.
• Identify gaps in service, barriers to care, or social determinants of health (such as food insecurity or housing issues) and assist in addressing them.

Education Qualification

• Must have a valid driver’s license with a good driving record and be able to drive within applicable state or locality with reliable transportation.

Required Skills

• Strong verbal and written communication skills, with the ability to engage compassionately and clearly with members.
• Active listening and empathy to build trust with vulnerable and underserved populations. 
• Organizational and time management skills to schedule, conduct, and document multiple home visits.
• Ability to work independently in the field while collaborating effectively with the Care Management team.
• Cultural competency and sensitivity when working with diverse backgrounds and community needs.
• Basic proficiency with mobile devices and MS platforms.
• Bilingual is preferred, but not required (Preferred languages: Bengali, Russian, Chinese, or Spanish).

Required Experience

• Minimum 1 year of experience working with underserved or special needs populations, with varied health, economic, and educational circumstances.