• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. 
• Assists with problem resolution, as needed. 
• Responds to phone inquiries in a prompt, courteous and concise manner. 
• Documents all encounters in clear and concise online logs. 
• Transfers callers to other Call?Center?units as needed. 
• Meets individual performance standards. 
• Performs other duties as may be assigned by management. 
• Attains and maintains strict required attendance and performance metrics
• Flexibility and adaptability in a fast-paced work environment. 

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)