For over 29 years, Collabera has been a leader in connecting exceptional talent with industry-leading organizations. Our human-first, tech-driven approach ensures businesses secure the right people to drive innovation, and professionals find roles where they can thrive.
Customer Support Representative
Contract: Holtsville, New York, US
Salary Range: 18.00 - 19.00 | Per Hour
Job Code: 364741
End Date: 2025-10-02
Days Left: 11 days, 0 hours left
We are hiring!
Title: Customer Support Representative/Help desk/ Tech support.
Location: Holtsville, NY 11742 (100% Remote Must be able to work in the CSR and EST Time zones)
Duration: 3+ months (Possible extension)
Pay range: $18/hr to $19/hr without benefits and PTO.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
Note:
Candidates must have their own system.
An extra monitor is required (minimum two screens).
The system must support Windows 10.
One laptop + one monitor is also acceptable.
Shift, you can select any one shift
Group 1 – Training will be provided Training time: 10:00 AM -2:00 PM
1st Shift: 7:00 AM - 3:00 PM
2St Shift: 12:00 PM - 8:00 PM
For group 1: Must work dates in January: January 6th-8th, 2026 (4am-12pm)
Group:2 - Training will be provided Training time: (6:00 PM - 10:00 AM)
3rd Shift:3:00 PM -11:00 PM
4th Shift:11:00PM - 7:00 AM
Group 2- Must work dates January 6th, 7th, 8th required.
Hours: 20 hours per week during training, and 20 hours per week up till December 26th, 2025 it will be around 40 HR Week.
Start date: 10 November
Job Description:
Responsibilities:
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Provides assistance to customers during all phases of the inventory process.
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Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
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Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
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Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
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Works under close supervision to answer questions regarding company products and services.
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Directs callers to appropriate resources
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Escalates complex questions to more senior representatives
Requirements:
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HS Diploma and College background required.
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Light IT background preferred.
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Prior customer service experiences a must.
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Excellent communication.
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Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
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Worked remote previously a MUST
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Flexible availability (especially weekends) a plus
Job Requirement
- Troubleshooting
- Ticketing
- Technical Customer Service
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
Apply Now
Apply Now
