Job Title: L1 Monitoring Center Analyst
Contract Length: 6 Month's Contract(Possibly Extension)
Location: Evansville, Indiana (Hybrid)
Pay Range: $32/hr -$39/Hr

Must Haves:

• 2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices.
• Specific experience in ServiceNow, Jira, Confluence (or other documentation platforms).
• Experience with monitoring tools and systems used to track and report system health / performance.

Tools:

• Big Panda, Grafana, OpsRamp, Elastic, AppDynamics Etc.).
  Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.) and IT infrastructure (servers / databases / cloud services (AZURE & AWS).
• Familiarity with monitoring tasks and tools in relation to Azure or AWS.
• Tasks: resource validation / virtual machines / storage and services within these platforms.
• Tools: (e.g., AWS CloudWatch, Azure Monitor).
• IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner, Certified: Azure Fundamentals, or similar certifications are a plus

Day to Day:

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
  Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)